1. Introduction
This Refund Policy explains the circumstances under which refunds, cancellations, balance adjustments, and other order-related resolutions may be provided by YoYoSMM.
By adding funds or placing an order on https://yoyosmm.com, you acknowledge that you have read and agreed to this Refund Policy.
Refund eligibility may vary depending on the service selected, provider response, order status, and circumstances surrounding the order.
2. Service-Specific Refund Rules
Not all YoYoSMM services have the same cancellation or refund conditions.
Some services may allow cancellation, while others may not. Some services may offer refill protection, while others may not.
Important: Always check the service description, cancellation availability, refill conditions, delivery information, and other service details before placing an order.
3. Orders Automatically Cancelled by the Provider
If the service provider automatically cancels an order because the order could not be processed, the applicable amount may be returned to the customer's YoYoSMM account balance, subject to the provider's result and our internal processing.
Provider cancellation may occur for reasons such as an invalid target, unavailable target, unsupported account, service limitations, provider errors, or other processing conditions.
Provider Cancelled: When an order is automatically cancelled by the provider, the eligible amount will generally be returned according to the applicable order result.
4. Wrong Username or URL
Customers are responsible for entering the correct username, profile URL, post URL, channel URL, or other target information when placing an order.
If an incorrect username or URL causes the provider to automatically cancel the order, the applicable amount may be returned according to the provider result.
However, if the provider processes the submitted target and marks the order as Completed, a refund will generally not be available even if the customer entered the wrong username or URL.
Important: Once an order has been marked Completed by the provider, customers should not assume that the order can be refunded because the target information was entered incorrectly.
5. Private Accounts
Customers must ensure that their target account or content satisfies the requirements of the selected service.
If a private account causes the provider to automatically cancel the order, the applicable amount may be returned according to the provider's result.
If the provider marks the order as Completed despite the target being private or otherwise unsuitable, a refund may generally not be available.
6. Completed Orders
Orders marked as Completed by the provider are generally considered successfully processed.
A completed order may not be eligible for cancellation or refund, including situations where the customer later changes their mind, enters incorrect information, or the third-party platform subsequently changes the visibility or status of the target.
7. Partial Orders
Some services may be delivered partially due to provider limitations, target changes, platform restrictions, or other circumstances.
Where the provider reports an order as Partial, the applicable undelivered portion may be handled according to the provider's result and YoYoSMM's order-processing system.
Any eligible remaining amount may be returned to the customer's YoYoSMM account balance.
8. Duplicate Orders
Customers should not place multiple orders for the same target while an earlier order is still processing or incomplete unless the selected service specifically allows it.
Important: Multiple simultaneous orders for the same target can interfere with provider tracking and starting counts. This may cause unexpected order statuses, including an order being marked Completed without receiving the expected result.
YoYoSMM may not be responsible for issues caused by duplicate or overlapping orders placed by the customer.
9. Order Cancellation
Cancellation availability depends on the specific service.
Some services may allow cancellation before or during processing, while other services may not support cancellation.
Once an order has started processing, cancellation may not be possible depending on the selected service and provider.
Customers should review the cancellation information displayed for the selected service before placing an order.
10. Refill Policy
Refill availability depends on the specific service selected by the customer.
Not all services include refill protection.
Refill duration and eligibility may vary depending on the service and provider.
Even when a customer selects a service that provides a refill option, refill completion is not guaranteed in every situation. Provider availability, platform changes, target conditions, and other factors may affect refill processing.
Refill Notice: A service displaying a refill option does not necessarily guarantee that every drop will be refilled. Refill requests remain subject to the specific service and provider conditions.
11. Account Balance Refunds
Eligible order refunds may generally be credited to the customer's YoYoSMM account balance.
Account balance does not normally expire.
Account balance is not withdrawable as cash unless expressly permitted by YoYoSMM or required by applicable law.
Subject to applicable rules and support approval, account balance may be transferred between YoYoSMM accounts where such functionality is available.
12. Refund Method and Account Balance
All eligible refunds issued by YoYoSMM will generally be credited to the customer's YoYoSMM account balance/wallet.
YoYoSMM does not normally provide refunds directly to a customer's UPI ID, bank account, debit card, credit card, or other external payment method, except where required by applicable law or expressly approved by YoYoSMM.
Once an eligible refund is approved or processed, the applicable amount will be credited to the customer's YoYoSMM account balance, subject to the applicable order and provider conditions.
The refunded amount can subsequently be used to purchase eligible services available on YoYoSMM.
YoYoSMM account balance does not normally expire.
Customers should therefore carefully review the service details and refund conditions before adding funds or placing an order.
13. Payment Successful but Balance Not Received
If a payment has been successfully completed but the amount has not been credited to your YoYoSMM account, you should contact our support team as soon as possible.
You may be required to provide relevant transaction details, payment reference information, screenshots, or other information reasonably necessary to verify the payment.
Once the payment is verified, the appropriate balance adjustment may be made.
14. Non-Refundable Situations
Refunds may generally not be available in circumstances including, but not limited to:
Order marked Completed by the provider
Incorrect username or URL when the order is marked Completed
Incorrect target information supplied by the customer
Duplicate or overlapping orders
Customer changes their mind after processing has started
Third-party platform changes after order completion
Account restrictions caused by the third-party platform
Content deleted by the customer or third-party platform
Failure to follow service-specific requirements
Issues outside the reasonable control of YoYoSMM
15. Third-Party Platform Changes
YoYoSMM services may depend on third-party platforms such as Instagram, Facebook, YouTube, Telegram, TikTok, Threads, WhatsApp, LinkedIn, Pinterest, and others.
These platforms may change their algorithms, APIs, policies, security systems, visibility rules, or account enforcement procedures at any time.
YoYoSMM is not responsible for losses or changes caused by third-party actions after an order has been processed or completed.
16. Refund Processing Time
Eligible refunds are generally processed after the relevant order status has been confirmed by the provider or our system.
The time required for an eligible refund to appear in your account balance may depend on provider response, system processing, payment verification, technical issues, or other circumstances.
17. How to Request Support for a Refund
If you believe that an order is eligible for a refund or requires investigation, contact YoYoSMM support with the relevant order information.
Please provide the Order ID and a clear explanation of the issue whenever possible.
Support: Through the available support system on YoYoSMM.
18. Fraudulent Refund Claims
Customers must not submit false, misleading, manipulated, or fraudulent refund claims.
This includes submitting fake screenshots, false payment information, fabricated order information, or intentionally misleading support staff.
Fraudulent activity may result in account restrictions or suspension in accordance with YoYoSMM's Terms & Conditions.
19. Chargebacks and Payment Disputes
If you experience a payment or order issue, we encourage you to contact YoYoSMM support first so that we can investigate and attempt to resolve the issue.
Payment disputes and chargebacks may be reviewed based on the transaction information, order status, payment records, and other relevant evidence.
20. No Guarantee of Refund
Submitting a refund request does not automatically guarantee that a refund will be approved.
Each request may be evaluated based on the service selected, provider result, order status, applicable service conditions, and this Refund Policy.
21. Changes to This Refund Policy
YoYoSMM may update or modify this Refund Policy from time to time.
Any changes will be published on the website and the “Last Updated” date will be updated where appropriate.
Continued use of YoYoSMM after changes are published may constitute acceptance of the updated Refund Policy to the extent permitted by applicable law.
22. Contact Us
YoYoSMM
Website: https://yoyosmm.com/
Name: Sujit Nuk
Email: [email protected]
Mobile: +91 9065448546
Location: India
23. Acceptance
By adding funds, placing an order, or using any service provided by YoYoSMM, you acknowledge that you have read, understood, and agreed to this Refund Policy.
This Refund Policy should be read together with the Terms & Conditions and Privacy Policy of YoYoSMM.